Return Policy

Return Policy

This policy outlines how Treehouse Dreams LLC, doing business as Dreams from a Tree, manages return requests for products purchased from our website.

Treehouse Dreams LLC stands behind the quality of the products sold through our online store at treehousedreams.company.site If you are not satisfied with your purchase, we are happy to accept returns for a refund, provided the request is made within 30 days of the shipment date. Please note that shipping fees, special-order products, and clearance items are non-refundable.

To initiate a return, please email us at treehousedreamsllc@outlook.com with a detailed explanation of your reason for the return. Once we receive your return package, we will process your request within 10 business days.

Refunds will be issued in the same form as your original payment method, whether it was a credit card, PayPal, or store credit for future purchases at Treehouse Dreams. If we are unable to process the refund using the original payment method, we will issue a store credit for future use.

Please note that Treehouse Dreams can only accept returns from the original purchaser. We cannot process returns from third parties.

Item Condition:

Items must be returned regardless of the return request or the item's condition. Please note that we cannot issue refunds for vintage items, gift boxes, digital products (including downloads and documents), or partially used items.

Additional return requirements:

• The item must be accompanied by a copy of the original invoice.
• The item must include its original Treehouse Dreams label and packaging.

Returning Items from Multiple Orders:

If you need to return items from multiple orders, please submit a separate return request for each order. If you choose to include multiple items in the same return shipment, ensure that each item is packaged separately according to the order it was originally contained in. This will help us process your refunds accurately.

Exchanges:

We do not process exchanges for an exact match to your product due to the unique nature of our one-of-a-kind items. However, if you find a similar item on our website with the same retail price as the item you're returning, you may request it as a replacement. We appreciate your understanding.

Request a Return:

To return items to Treehouse Dreams, please email us at treehousedreamsllc@outlook.com. We will assist you with processing your request. It's that easy!

These policies are in place to ensure that we can process your returns accurately and promptly. Thank you for your order, and please let us know if you are not satisfied with the quality of any item.

Effective Date: August 11, 2024